JPMorgan Chase Fails to Take Responsibility for Cyber Theft, Claims Elderly Victim

A 70-year-old woman from Houston is speaking out against JPMorgan Chase for their lack of accountability after her bank account was targeted by cyber thieves. Jodene Danials reports that $4,500 mysteriously disappeared from her Chase account after hackers gained unauthorized access and exploited her Zelle service, according to a report by the NBC-affiliated news station KPRC.

Danials explains that in June of last year, within a short span of time, her Chase account was drained of $4,500 through a total of 32 transactions, all of which took place when the bank was closed. It is highly likely that the hackers were aware of this detail. Once she realized what had occurred, Danials immediately turned to Chase for assistance, hoping they would rectify the situation.

However, after conducting an investigation, the bank informed Danials that they found no evidence of fraud and ultimately held her responsible for authorizing the transactions. Frustrated by this response, Danials states, “They knew I did not do this. I mean, who in the world withdraws money and sends it to two specific people through a series of 32 different transfers through Zelle? I’ll tell you, nobody.”

This is not an isolated incident, as other cases involving hacks targeting Chase and Zelle have recently emerged. Another Houston resident, Cindy Little, shares her experience of receiving a text message from Chase notifying her that an “unknown” individual had been added as a Zelle recipient, as reported by KPRC. Little immediately contacted the bank and discovered that $1,000 had already been stolen from her account. Chase acknowledged the fraud and promptly reimbursed the funds.

However, a month later, Little received another text message indicating that she had approved a transaction to an unfamiliar person. Unfortunately, Little never recovered the lost money, and Chase accused her of orchestrating the scam herself.

These accounts highlight the need for increased security measures and accountability within the banking industry. Customers like Danials and Little should not be left to suffer the consequences of cyber theft, especially when they have taken the appropriate steps to report the incidents promptly. It is crucial for financial institutions to assume responsibility and provide adequate support to victims of such crimes.

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