A new class-action lawsuit has been filed against one of the largest banks in the US, accusing it of wrongfully denying customers millions of dollars in reimbursement while failing to properly investigate and handle fraud claims. The proposed suit, filed by Leah Walton on behalf of herself and others similarly situated, alleges that Capital One broke the Electronic Fund Transfer Act (EFTA), the federal law that protects consumers in regard to debit cards, ATMs, and automatic withdrawals from banks. Walton’s lawyers claim that she wasn’t given any opportunity to contest the bank’s decision, nor was she given any explanation on how it reached the conclusion that there was no “error” in the transactions. Despite promising that consumers won’t be liable for their losses if their card is lost or stolen if they report it in a timely manner, Capital One “fails to honor its promises,” according to the suit. Capital One is the ninth-largest chartered commercial bank in the US, holding $478.28 billion in assets under management as of March 31, 2024. Walton and her lawyers are currently requesting a jury trial over the incident.